Voice Office Solutions

TELEFLOW CONFERENCE RELAY

The TeleFlow Conference Relay component provides a visual, flowchart-based development environment to manage all conferencing needs. Fitting any specification, TeleFlow Conference Relay is ideal for both business and entertainment.

TeleFlow Conference Relay is ideal for both business and entertainment. Offering on-demand,
unattended, or operater-assisted conferencing, this optional component may be customized and added to other TeleFlow VoiceOffice solutions, or be used as a stand-alone conference solution. TeleFlow Conference Relay can accommodate up to 64 participants per conference, and the number of active conferences are limited only by hardware resources. When combined with Web Conferencing, a visual channel is available to augment audio conferencing.

XPRESSORDER

XpressOrder is a TeleFlow solution which provides businesses a means to automate by telephone order entry, credit and debit card payment processing, as well as bill and balance inquiries. Meet the expectations of today's consumers with 24 x 7 customer care with this complete telephony application.

TELEFLOW WORD VERIFY

TeleFlow Word Verify provides a scalable word spotting solution which enables the extraction of meaningful language from previously untapped assets. This component provides an effective solution to automatically review previously recorded dialogue and deliver flagged results which contain relevant words or phrases.

Once TeleFlow Word Verify flags content based on search parameters, the results can be displayed and reviewed with visual cues for the spotted words.

VOICE RECOGNITION

Voice Recognition or speech recognition is a technology which allows TeleFlow voice applications to receive and interpret dictation, or to enable calls to be made or navigated by using voice commands rather than by pressing touch tones.