Veriva SentinelPRO : Intuitive. Interactive. Incontrol Veriva SentinelPRO model provides a full fledge resilient and tamper proof Voice Recording infrastructure has been designed to meet the day to day challenges of contact centers. Suitable across multiple industries from financial trading rooms, customer service centers, public safety control centers, the Veriva SentinelPRO provides you with a reliable and resilient solution across an enterprise environment. The Veriva SentinelPRO offers scalability from 24 agents to a maximum of 384 in total, is an enterprise recorder that provides call centres with a full-fledge solution. Understanding that enterprises have different culture requirements in contact centre operations when it comes to balancing concerns for cost with loyalty and satisfaction; Veriva SentinelPRO’s interaction recording allows businesses to measure key indicators appropriately. Critical measurements include agent and contact centre performance based on Average time per call, customer satisfaction rating and First Contact Resolution (FCR) are offered in SentinelPRO model as options. Veriva SentinelPRO offers calls centres with options on a modular basis dependent on the requirement.
Modular options available in Veriva SentinelPRO include:  | Veriva SentinelPRO Features- Stand-alone 19” (2U) rack mount chassis hardware;
- Customizable auto detection via Vox or PBX Events to start and stop recording;
- 24 to 384 channels (Analog/Digital), or 30 to 480 channels ISDN /BT Megalink;
- Optional Call Centre Modules;
- Online Archive Storage of 70,000 hours as standard with optional DVD media storage;
- Independent system health alerting module with netsend & email capabilities;
- Continuous and schedule recording functions with synchronous and sequential playback functions;
- Detail Call Recording display with Caller ID (Telco dependent), Call direction, Agent Name, Colour Flags and Tagging for easy retrieval;
- Reporting Tools with Daily, Weekly or Custom Settings;
- Upgradeable storage, RAID 5, Hot Swap, AIT Drives archiving etc.
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Veriva SentinelPRO Product Information| Product Model | Sentinel PRO | | Product Version | Professional | | Product Platform | | | System Hardware | 19" Rackmount Chassis or Recorder Kit | | Operating System | Windows XP Pro,Server 2003 & 2008 | | Minimum Channels | 24 | | Maximum Channels | 384 | | Hard Disk RAID available | Yes | | Online Storage Capacity (hours) | 70,000 | | Standalone one unit | Yes | | Required add-on computer for access | No | | Archive Storage Medium | AIT, DVD RAM | | | | | Line Interface Type | | | Analog PSTN | Yes | | Digital PABX Extension | Yes | | ISDN E1 | Yes | | PCM 30 | Yes | | VoIP | No | | H.323 | No | | SIP | No | | | | | Compression Algorithm Employed | | | Multiple algorithms supported? | Yes | | Compression Algorithm Supported | MS GSM as standard (option available for G.711,G.723,G.729A) | | User Selectable Algorithm? | Yes | | Default Compression Algorithm Used | MSGSM | | Default Compression Ratio | 13 Kb/s | | | | | Channel Name Customization | Yes | Interface Type for User Control
(*Optional - Not included in Price) | Monitor,Keyboard & Mouse | | User Administration Creation | Yes | | | | | Recording Mode Trigger | | | Line Activity (VOX) | Yes | | Off Hook Detect | Yes | | Ring tone Detect | Yes | | Continous Recording | Yes | | DTMF Detect | Yes | | Caller ID Detect | Yes | | Relay Contact | Yes | | On-Demand Recording | Yes | | Schedule Recording | Yes | | | | | Search & Retrieval Criteria | | | Dialed Out Number (DTMF) | Yes | | Analog Incoming Caller ID | Yes | | Start Date & Time | Yes | | Call Direction | Yes | | Call Duration | Yes | | Caller ID for ISDN | Yes | | Caller ID for Digital PABX | Yes | | Transaction ID | Yes | | User Flags | Yes | | Agent Login Name | Yes | | User Comments | Yes | | | | | Remote Client Access Software | | | Remote Network Access | Yes | | Call Centre Agent Log-In | Yes | | Screen Capture | Yes | | Multiple Channel Playback | Yes | | Total Synchronous Playback Channels | 4 | | Total Sequential Playback Channels | Yes | | Variable Speed Playback | Yes | | Variable Pitch Playback | Yes | | Live Monitoring on Local | Yes | | Live Monitoring Access Network | Yes | | Reporting Module | Yes | | Audit Trail | Yes | | Security Log | Yes | | Email Alert for Alarms | Yes | | | | | Audible Alarms | | | Application Hang | Yes | | Line Interface Board Failure | Yes | | Activity Threshold Exceeded | Yes | | Hard Drive Impending Failures | Yes | | Archive Drive Failure | Yes | | Alarm Outputs Interface | Yes | | Instant Alarm Popup across network | Yes | | | | | Other Features | | | Agent Evaluation | No | | Quality Monitoring | No | | Comment Field for each call | Yes | | Synchronize Screen & Audio Playback | Yes | | SDK/CTI Interface Capability | Yes |
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