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Veriva Lite : Intuitive. Interactive. Incontrol

 

Veriva Lite is an entry level system that provides small businesses with basic functions to record and maintain quality assurance between personnel and customers. A compact model that provides businesses with a min of 4 to 8 channels of either analog or digital voice recording options. Veriva Lite is built for customers that requires voice recording through their telephone to protect their businesses. Suited for customers with tight budgets minus the excessive middle to high range features required in larger corporations.

Veriva Lite

 

Veriva Lite Features

  • Simple plug & play setup and administration on Windows XP;
  • Stand-alone Mini Tower Desktop PC hardware;
  • 4 to 8 Analog Lines and 8 Digital Lines;
  • Auto detection via Vox or Off Hook to begin recording;
  • Online Archive Storage of 35,000 hours as standard with optional DVD media storage;
  • Independent system alerting features with netsend capabilities;
  • Both continuous and schedule recording functions;
  • DTMF detection for Caller ID (Telco dependent) with call direction display for easy retrieval.

 

Veriva Lite Product Information

  Product Model

Lite

  Product Version

Compact

  Product Platform  
  System Hardware

Mini Tower

  Operating System

Windows XP Pro,Windows 7

  Minimum Channels

4 for Analog / 8 for Digital

  Maximum Channels

8

  Hard Disk RAID available

No

  Online Storage Capacity (hours)

35,000

  Standalone one unit

Yes

  Required add-on computer for access

No

  Archive Storage Medium

DVD RAM

   
  Line Interface Type  
  Analog PSTN

Yes

  Digital PABX Extension

Yes

  ISDN E1

No

  PCM 30

No

  VoIP

No

  H.323

No

  SIP

No

  
  Compression Algorithm Employed 
  Multiple algorithms supported?

Yes

  Compression Algorithm Supported

MS GSM as standard (option available for G.711,G.723,G.729A)

  User Selectable Algorithm?

Yes

  Default Compression Algorithm Used

MSGSM

  Default Compression Ratio

13 Kb/s

  
  Channel Name Customization

Yes

  Interface Type for User Control
  (*Optional - Not included in Price)

Monitor,Keyboard & Mouse

  User Administration Creation

Yes

  
  Recording Mode Trigger  
  Line Activity (VOX)

Yes

  Off Hook Detect

No

  Ring tone Detect

No

  Continous Recording

Yes

  DTMF Detect

Yes

  Caller ID Detect

Yes

  Relay Contact

Yes

  On-Demand Recording

No

  Schedule Recording

Yes

  
  Search & Retrieval Criteria  
  Dialed Out Number (DTMF)

Yes

  Analog Incoming Caller ID

Yes

  Start Date & Time

Yes

  Call Direction

Yes

  Call Duration

Yes

  Caller ID for ISDN

No

  Caller ID for Digital PABX

Yes

  Transaction ID

Yes

  User Flags

Yes

  Agent Login Name

Yes

  User Comments

Yes

  
  Remote Client Access Software  
  Remote Network Access

Yes

  Call Centre Agent Log-In

Yes

  Screen Capture

No

  Multiple Channel Playback

No

  Total Synchronous Playback Channels

No

  Total Sequential Playback Channels

No

  Variable Speed Playback

Yes

  Variable Pitch Playback

Yes

  Live Monitoring on Local

Yes

  Live Monitoring Access Network

No

  Reporting Module

Yes

  Audit Trail

Yes

  Security Log

Yes

  Email Alert for Alarms

No

  
  Audible Alarms  
  Application Hang

Yes

  Line Interface Board Failure

Yes

  Activity Threshold Exceeded

Yes

  Hard Drive Impending Failures

Yes

  Archive Drive Failure

Yes

  Alarm Outputs Interface

Yes

  Instant Alarm Popup across network

Yes

  
  Other Features 
  Agent Evaluation

No

  Quality Monitoring

No

  Comment Field for each call

Yes

  Synchronize Screen & Audio Playback

No

  SDK/CTI Interface Capability

No