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NICE

 

Nice products deliver best-in-class capabilities for capturing interactions and transactions across all communication channels, analyzing them to discover valuable insights, and applying these insights for maximum business impact. NICE products help contact centers, banks, brokerage firms and back office operations comply with regulations, maximize workforce utilization and performance, enhance customer experience and deter financial crime.

NICE products incorporate state-of-the-art technologies that address complex IT challenges such as multi-channel interaction recording and archiving, cross-channel interaction analytics, transaction monitoring, information security, systems administration and long-term ownership costs. NICE technology is designed, developed and tested to deliver maximum value.

Nice Logger

 

Capabilities

  • High capacity recording capable of handling hundreds of recording channels per platform
  • Centralized archiving with the NICE Storage Center, whose archiving capacity is virtually unlimited
  • Support for practically all telephony interfaces— analog, digital, E1/T1 and VoIP— and radio channels; its multimedia-recording platform is both scalable and future proof
  • VoIP recording supported for both Passive and Active recording from all major telephony vendors (Cisco, Avaya, Nortel, Alcatel-Lucent and others) as well as audio compression standards such as G.729 and G.723.1
  • Support for both single, all-in-one platforms like the NICE Mirra IV and high-end deployments with thousands of channels using the High Density Logger Plus platform

Benefits

  • Cost effective with best-in-class compression and the largest channel capacity per platform
  • Field proven with millions of recording channels installed worldwide at thousands of sites
  • Highly scalable and features a modular design with open architecture
  • Extremely efficient to simplify retrieval and instant replay of recording
  • Highly flexible and works with virtually every type of telephony solution including traditional telephony as well as Passive and Active VoIP recording; combined in a single, unified system capable of recording multiple telephony environments
  • Reliable and robust with unique resiliency options gained by over 20 years of experience in the most mission-critical environments